Aug. 12, 2024 - Datapath has launched a new WhatsApp-based communication channel as part of their Premium Service offering to allow customers to quickly and conveniently reach the support team whenever they need assistance. 

How It Works 

1. Scan QR Code: Customers scan the QR code on the device to open WhatsApp. 
2. Automatic Info Transfer: The device’s serial number is sent automatically, helping the support team quickly identify the device and customer. 
3. ChatBot Interaction: A ChatBot asks a few questions to gather information. 
4. Support Handoff: The ChatBot connects the customer to the appropriate support team member. 

Datapath has implemented this feature to provide customers with more options for accessing support, acknowledging the increasing preference for chat-based interactions. Traditional support methods such as phone and email remain available. 

This new support option is exclusively available as part of Datapath’s Premium Service offering, which is applicable for all Aetria installations, VSN video wall controllers, X-Series multi-display controllers, and WallControl 10 software, and includes: 

• 24-hour support from Monday to Friday 
• Up to 5 years manufacturing hardware warranty 
• Advanced swap out policy to minimize downtime 
• Service Level Agreements (SLAs) with defined response and resolution times 
• Software version updates 
• RMA turnaround of 1 day  
• Remote support 
• Remote installation support  

With this new WhatsApp support channel, Datapath continues to demonstrate its commitment to providing exceptional service and support to its customers. 

Find out more about our premium service package here https://www.datapath.co.uk/services/premium-service-package/